FREQUENTLY ASKED QUESTIONS

If you have a question that is not listed here, please feel free to contact us by filling in the form on our contact page. We are always happy to help you!

 

  • What is the difference with the old BBS motor?
Magnesium alloy shell, firm installation (increased hoop), complete closed system, CAN-BUS system, UL certification, high efficiency, light weight, good heat dissipation.

 

  • What does an e-bike’s driving feel depend on?
The driving feel is related to different factors such as the e-bike’s configuration, motor drive mode, speed sensor type and control. The driving feel can differ, depending on the different drive modes.
 
  • How to choose the power rating of your e-bike motor?

In the Power Standards of EN15194, the maximum rated power of an e-bike is 250 w. Operating power will normally be less as assistance is cut off above a speed of 25 km/h or when the rider stops pedaling.

Power at the driving wheel (or wheels) for the whole e-bike will be less than the motor’s rated output due to transmission losses, wheel-spoke distortion, tyres and so on.

If the e-bike’s maximum output power is 250 w, the motor’s maximum output power should be about 320 w. The motor’s maximum output power is thus related to the e-bike’s design; so transmission losses should be reduced as far as possible, allowing limited battery resources to be used efficiently.

When you have the following conditions: speed of 25 km/h, flat road, rider’s weight approx. 75 kg, wind speed Force 3 or less, the motor power is between 150 w and 250 w – as determined by the rider’s pedaling power and the controller’s setting. When going uphill or with an increased weight or stronger headwind, the motor draws more power.

 

  • What is the difference between torque sensor and speed sensor?
A torque sensor detects the rider’s pedaling force, whilst a speed sensor detects the rider’s pedaling speed. Both sensors need to transmit this information to the controller. The controller adjusts the motor’s torque or power according to the information input and adjusts the assist rate. This kind of design saves power and produces a better driving feel.
               
  • Reason for motor noise and vibration?
There may be two kinds of motor noise: mechanical noise and electromagnetic noise.

Mechanical noise:

  1. Bearing failure
  2. Excessive gear friction or gear failure
  3. Rotor imbalance or poor gear positioning due to construction inaccuracies
  4. Water or other ingress into motor housing
  5. Resonance of motor and frame

Electromagnetic noise:
The main reason is bad matching of motor and controller. A sine-wave current from the controller is better than a square wave, and induces less noise.

 

  • What is the difference between mid motor and hub motor?
With a mid-motor, the e-bike’s weight is well distributed. A large torque can be delivered to rear wheel when climbing. A mid motor is better suited for mountainous and hilly areas. A hub motor is easily installed and suitable for flat areas. There is no difference between transmission efficiency.
                       
  • What is the system’s communication protocol?

The communication protocol is a software standard between the system controller CPU and parts of the CPU, and also the platform of the standard’s implementation.

Current protocol platform: RS232, CAN, Lin-bus, I2C, 485, etc. The particular machine codes depend on the actual circuit design and appropriate communication. Each communication protocol’s effect is the same, transitive content is almost same.

Common display error codes

code underlying fault code underlying fault
09 Phase short circuit or open circuit 30 Communication abnormality of controller and display
04 Throttle not returning to zero state 10 Controller overheat
05 Throttle hallsensor abnormality 11 Abnormality of temperature sensor in controller
06 Low voltage protection 12 Current sensor abnormality
07 Over voltage protection 21 Speed sensor abnormality
08 Hallsensor abnormality or open circuit 22 Communication abnormality in BMS