Warranty Policy

 

Thank you for using BAFANG products.

When using or modifying prrameters, please make sure to comply with the local laws and regulations.

Warranty:

This warranty is offered only for the initial buyer or the designated brand in Europe, North America, Japan, Hong Kong, Macao and mainland China. Customers in other regions should contact their BAFANG representatives for information or contact  service001@e-bikeconversionkit.com

 

LIMITED ONE-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

Under compliance with local law and reasonable use, the warranty period ends 30 months after the date of sales. Free repair by seller and the buyer undertake the return shipping cost.

The warranty may not be transferred to a third party other than as specified in the agreement with BAFANG&EUNORAU.

 

Other situations may be covered, depending on the agreement between BAFANG&EUNORAU and the buyer.

     

    WARRANTY PERIOD AND TARGET AUDIENCE TERMS

    The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the one-year warranty would be started since the initial owner has received it.

       

      As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:

        The one-year package hasn't expired since the initial owner has received it.
        You have the initial owner's name & the initial order number.

           

          COVERED PRODUCTS

          EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

             

            Frame

            EUNORAU ebike frames are covered by a replacement warranty for one year.

               

              This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.

                 

                EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.

                   

                  Frame issues that are excluded from this warranty include but are not limited to:

                    1. Corrosion

                    2. Paint fade, scratches, impact marks

                    3. Impact damage

                    4. Non-reversible modification (drilling/welding)

                    5. Chain guard mount to the frame if applicable

                     

                    Batteries

                    EUNORAU batteries are covered by a one-year prorated warranty.

                       

                      During one year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

                         

                        After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.

                           

                          No cash reimbursement will be made.

                             

                            Batteries can be assessed and found defective directly by EUNORAU only.

                               

                              This Limited Warranty does not cover:

                              Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:
                                1. Brake Pads

                                2. Rotors

                                3. spokes

                                4. Tires/Tubes

                                5. Chains

                                6. Chain Rings

                                7. Cassettes

                                8. Crankset

                                Parts compromised due to corrosion due to the elements (moisture, heat, etc).
                                Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

                                 

                                frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

                                 

                                Labor charges for part replacement or changeover.

                                 

                                Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

                                 

                                Scratches, dents, and cosmetic damage not caused by EUNORAU.

                                 

                                The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

                                 

                                Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.

                                 

                                Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

                                 

                                Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

                                 

                                In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

                                 

                                Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

                                 

                                Where any of the seals on the battery are broken or show evidence of tampering;

                                 

                                Where the Battery has been used in equipment other than the Bike for which it is specified;

                                   

                                  Parts & Components

                                    Original EUNORAU parts & components are covered by a one-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).

                                       

                                      CLAIMS PROCESS

                                      1. Warranty Claims

                                      All claims to this warranty must be made through EUNORAU. and submitted to info@eunorau-ebike.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at info@eunorau-ebike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within one year of initial purchase.

                                       

                                      EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

                                      1. Shipping Damage Claims

                                      In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@eunorau-ebike.com and provide us with photo or video proof.

                                       

                                      All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

                                       

                                      NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

                                       

                                      REPAIR SERVICE

                                      For offline bicycle store repair services, EUNORAU will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.

                                       

                                      We are proud and privileged many bicycle buyers around the world use BAFANG series of products.         

                                       

                                      BAFANG has created the following warranty, -based on the BESST system – which makes it possible to track and address service issues for BAFANG products.

                                                             

                                      Warranty period for products:

                                      Under compliance with local law and reasonable use, if no valid invoice can be provided, the warranty period ends 6 months after the date of manufacturing (as indicated by the serial number); if valid invoice can be provided, the warranty period ends 6 months after the date of invoice, however,the longest warranty period is limited to a maximum of 9 months from manufacturing date.

                                       

                                      The warranty may not be transferred to a third party other than as specified in the agreement with BAFANG.

                                       

                                      Other situations may be covered, depending on the agreement between BAFANG and the buyer.

                                                     

                                      Warranty Exclusions:

                                      1、  BAFANG products that have been modified or repaired without authorization

                                      2、  BAFANG products that have been used for rental, commercial applications, or competition

                                      3、  Damage resulting from causes other than defects in material or manufacture, including but not limited to an accident, neglect, improper assembly, improper repair, improper maintenance alteration, modification, abnormal excessive wear or improper use

                                      4、  Damage during shipping: The party’s responsible for the damage must be determined using INCOTERMS regulations.

                                      5、  Damage to the surface finish, aesthetics, or appearance

                                      6、  Damage due to buyer’s improper transportation or storage

                                      7、  Failure due to an unreasonable user configuration or unauthorized changes in the relevant accessories parameters

                                      8、  Damage or loss due to force majeure

                                      9、  Damage or failure to components not manufactured by BAFANG, even if sourced through BAFANG at buyer’s request

                                       

                                      Please contact the Service Center (service001@e-bikeconversionkit.com)for more information or to request repair.